Leathermarket JMBLeathermarket JMBLeathermarket JMBLeathermarket JMB
  • About Us
    • Working for us
      • Repairs Operative (Skilled Multi Trade) role
      • Responsive Repairs Manager role
      • Resident Services Officer role
    • Contact JMB
    • Community Notice Board
      • Kipling Estate AGM 29 September 2022 @6pm
      • Southwark Black Parents Forum @ 12pm to 2pm 23rd July 2022
      • Jubilee Party 4th June 2022
      • Women only Zumba Classes
      • Burwash House; Door Entry Renewal – Residents Consultation Meeting @ 5.30pm to 6pm – 26th May 2022
      • Symington House – Lift Renewal – “Resident Consultation” Update
      • Kipling TRA May Meeting
      • Bogus callers
      • Energy Advice for Over 50’s
      • Continuation Ballot Results
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        • Leathermarket Seniors Project
      • Southwark Cash First
      • JMB Directors
      • Covid-19 Information
        • Covid-19 – Leathermarket JMB Update
        • Repairs & Cleaning on JMB Estates
        • How to make Rent & Service Charges Payments
        • Information for Those Facing Financial Hardship
        • Volunteer Opportunities
        • Useful Information
        • Changes to parking restrictions on JMB estates during Covid-19 Lockdown
      • JMB Staff Structure
        • JMB Staff Structure
        • Resident Services Team
        • Property Services Team
    • JMB news
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    • Live on a JMB Estate
  • Residents
    • Apply for parking permit
    • Your Resident Services Officer
    • Safety rules and emergency
    • Paying your rent
    • DIY in your home
    • Contents insurance
    • My estate
  • Repairs & Major Works
    • Simla House – Lift Renewal – “Resident Consultation” Update
    • Symington House Tender Pack
    • Simla & Burwash Door Entry System
    • Whites Grounds – Roof Repairs & External Decorations 2021
      • Whites Grounds Major Works – Block Completion Inspection
      • Contractor Introduction – Durkan
      • White Grounds Estate Post Contract Meeting on 22nd & 27th July
    • Repairs to your home
    • JMB Repair changes
    • Book Repairs
  • Home ownership
    • Make a payment
    • Major Works Payment Plan
      • Major works payment options
      • Major works payment explained
    • Leasehold publications and minutes
    • Service Charge Complaint process
    • Homeowner Gas Servicing
  • Get involved
    • Leathermarket JMB AGM 2021
      • Motion to Leathermarket JMB AGM on 3 November 2021
      • Leathermarket JMB Audited Accounts 2020/21
      • AGM 2020 Minutes
      • AGM 2021 presentation
    • Have your say/ Get involved
      • Estate Inspections
    • Leathermarket JMB Membership Form
    • Sub Group Meetings
      • Sub Group Meetings 2022
      • Leathermarket Homeowners Subcommitee
      • Community Participation Sub Committee Meeting Notes 15.07.2021
  • Publications
    • Leathermarket JMB Audited Accounts 2020/21
    • 2019/2020 Annual Report
    • JMB Final Account March 2020
    • JMB Management Agreement
    • Constitution of Leathermarket JMB
    • JMB Business Plan
    • JMB Complaints Policy
    • Privacy Policy
    • Leathermarket JMB Equalities Policy
    • Newsletters
      • Lawson Estate Newsletter
    • Worrying about money leaflet

Perronet House and Princess Street – the JMB offer

  • Perronet House and Princess Street – the JMB offer
Home Live on a JMB estate Perronet House and Princess Street – the JMB offer

Leathermarket JMB is working with the Perronet House and Princess Street Residents Association to investigate the possibilities of bringing tenant management to the Southwark Council homes in the Association’s area. This page contains information about the proposals and how management might work.

Perronet_House,_London_SE1Counter Charlotte

What is Tenant Management?

Tenant management is where council tenants and residents take over the running of the day-to-day services for their home. Typically this would include:

  • – repairs
  • – cleaning
  • – work of housing officers
  • – rent collection
  • – other maintenance (lifts, heating etc)
  • – major works (eg replacement of intercom system, electrical rewiring etc)

A committee of tenants and residents oversees the work of the staff that do these jobs, setting priorities and making sure the work gets done properly.

Why tenant management with Leathermarket JMB?

Tenant management offers a more responsive, more accountable and more efficient service to all residents (both council tenants and leaseholders).

In tenant management, tenants always remain formally tenants of the Council – and leaseholders formally the Council’s leaseholders – with all the rights and privileges that brings. A move to tenant management is just about the running of services.

Leathermarket JMB is a nationally-acclaimed and award winning Tenant Management Organisation that runs 1500 homes in Borough and Bermondsey and has been operating since 1996. Resident satisfaction much greater in JMB estates than for Southwark-managed estates.

The JMB believe our residents are happier because we offer our residents much greater:

  • – Responsiveness
  • – Accountability
  • – Quality
  • – Cost & Efficiency
  • – … and give that bit extra

This is how we believe we deliver things much better:


Responsiveness

  • – With a TMO, you have an office you can go to when you need to get things done  Many things can be sorted on the day, from getting a new entry fob to checking your rent to reporting a repair
  • – The JMB office is open five days a week, you can just drop in and don’t need an appointment.


Accountability

  • – Residents decide the priorities of the JMB, so things get done because residents’ want them not just because housing managers think it’s a good idea
  • – The JMB works as an office, not a call centre. The team is small enough that residents know exactly who is responsible for what – and who to go to when they have questions or issues. Nobody can ‘hide’ at the end of the phone or claim they don’t know what’s going on.
  • – JMB managers and staff report back to the monthly meetings of the TRAs in the JMB area – so the TRAs can make sure things get done when they are promised and can chase up any areas they are not happy with
  • – The JMB office team is large enough to ensure that all residents are dealt with fairly and equally – no-one has special privileges and the Board of directors ensure that all the estates and blocks have their fair share of work and activity.
  • – The JMB has a long-term plan for ‘major works’ on its buildings, so residents know when big items of refurbishment are due and can prepare for them
  • – Things always go wrong, or not quite to plan, but the difference with tenant management is that you know where to go to when things needs sorting out – and they get sorted out much more quickly.


Quality

  • – Leathermarket JMB have much tighter management of their work and contractors – so issues are more likely to be sorted right first time.
  • – The JMB has a specialist team that manages ‘major works’ contracts – with a committee of residents overseeing its operations – to ensure that these works are carefully managed to the right standards.
  • – TMO residents are much more satisfied with the running of their estates than residents in Southwark-managed estates. TMO tenants are 78% satisfied with their housing services (compared to 64% for Southwark estates) and TMO leaseholders are 49% satisfied (compared to 29% for Southwark estates)
  • – TMO tenants are much happier with the repairs service – with 83% of TMO tenants satisfied, compared to only 62% satisfied with the repairs service in Southwark-managed homes
  • – The JMB staff take enormous personal pride in the work they do and know almost all of their tenants and resident leaseholders on a first-name basis.
  • – The JMB’s operation was judged sufficiently good for it to become the country’s first ‘self-financing’ TMO – meaning that it has complete control over the money that comes in.


Cost and efficiency

  • – The Leathermarket JMB repairs team cost 40% less than the standard Southwark prices for work, and their contractors cost 25% less.  So resident’s rent and service charge money goes further – meaning that more can be done for less.
  • – Residents set the priorities for the JMB – so people’s money isn’t wasted on things that the residents don’t want.
  • – Tenant management – and the JMB’s ‘self-financing’ status means that residents’ money only pays for things that happen on their estates – the money cannot get used to cross-subsidise anything on other estates or elsewhere in the Borough.


Giving a bit extra

  • – The JMB helps and supports residents in a number of non-housing activities – from local history groups to social trips to youth football teams. There is a real culture where people come first and are supported as individuals.

Background information

– read the Southwark Council information explaining about Tenant Management and TMOs [NEW]

This video – by national organisation TPAS explains what Tenant management is and how it works (it features Leathermarket JMB and Southwark Council’s support for the process

Improving Services presentation cover

  • – Read the ‘Improving Services through Tenant Management’ presentation to the Perronet and Princess Street Residents Association committee
  • – [NEW] Read the ’10 Good Reasons for Perronet House and Princess Street to join a Tenant Management Organisation’ leaflet
  • – Read the Southwark Council policy on expanding Tenant Management (approved by Cabinet October 2013)
  • – Read the Southwark Council ‘Options for Tenant Management’ information sheet
  • – Southwark Letter to residents explaining Tenant Management 3 May 16
  • – Resident poster ‘Hold the Date’ for 10 May meeting
  • – Resident poster ‘Sexit’ – Perronet May 16
  • – Resident Newsletter Our News May16
  • – Letter to residents – Council Tenant pop-in meeting 8 Jun 16
  • – Poster – Council Tenant pop-in meeting 8 Jun 16

 

 

Leathermarket JMB

Southwark's largest resident-managed housing organisation, running 1500 homes between London Bridge and Tower Bridge, Leathermarket JMB is the organisation which runs your estate, managed by the people who live in your area.

Residents are the reason we are here.

Contact details

Call us - 020 7450 8000

Email us
enquiries@leathermarketjmb.org.uk

Recent Posts

  • Kipling Estate AGM 29 September 2022 @6pm
  • Resident Services Officer role
  • Responsive Repairs Manager role
  • Repairs Operative (Skilled Multi Trade) role
  • Southwark Black Parents Forum @ 12pm to 2pm 23rd July 2022
Copyright 2015 Tranmautritam's team | All Rights Reserved
  • About Us
    • Working for us
      • Repairs Operative (Skilled Multi Trade) role
      • Responsive Repairs Manager role
      • Resident Services Officer role
    • Contact JMB
    • Community Notice Board
      • Kipling Estate AGM 29 September 2022 @6pm
      • Southwark Black Parents Forum @ 12pm to 2pm 23rd July 2022
      • Jubilee Party 4th June 2022
      • Women only Zumba Classes
      • Burwash House; Door Entry Renewal – Residents Consultation Meeting @ 5.30pm to 6pm – 26th May 2022
      • Symington House – Lift Renewal – “Resident Consultation” Update
      • Kipling TRA May Meeting
      • Bogus callers
      • Energy Advice for Over 50’s
      • Continuation Ballot Results
      • Events
        • Leathermarket Seniors Project
      • Southwark Cash First
      • JMB Directors
      • Covid-19 Information
        • Covid-19 – Leathermarket JMB Update
        • Repairs & Cleaning on JMB Estates
        • How to make Rent & Service Charges Payments
        • Information for Those Facing Financial Hardship
        • Volunteer Opportunities
        • Useful Information
        • Changes to parking restrictions on JMB estates during Covid-19 Lockdown
      • JMB Staff Structure
        • JMB Staff Structure
        • Resident Services Team
        • Property Services Team
    • JMB news
    • Our homes
    • Live on a JMB Estate
  • Residents
    • Apply for parking permit
    • Your Resident Services Officer
    • Safety rules and emergency
    • Paying your rent
    • DIY in your home
    • Contents insurance
    • My estate
  • Repairs & Major Works
    • Simla House – Lift Renewal – “Resident Consultation” Update
    • Symington House Tender Pack
    • Simla & Burwash Door Entry System
    • Whites Grounds – Roof Repairs & External Decorations 2021
      • Whites Grounds Major Works – Block Completion Inspection
      • Contractor Introduction – Durkan
      • White Grounds Estate Post Contract Meeting on 22nd & 27th July
    • Repairs to your home
    • JMB Repair changes
    • Book Repairs
  • Home ownership
    • Make a payment
    • Major Works Payment Plan
      • Major works payment options
      • Major works payment explained
    • Leasehold publications and minutes
    • Service Charge Complaint process
    • Homeowner Gas Servicing
  • Get involved
    • Leathermarket JMB AGM 2021
      • Motion to Leathermarket JMB AGM on 3 November 2021
      • Leathermarket JMB Audited Accounts 2020/21
      • AGM 2020 Minutes
      • AGM 2021 presentation
    • Have your say/ Get involved
      • Estate Inspections
    • Leathermarket JMB Membership Form
    • Sub Group Meetings
      • Sub Group Meetings 2022
      • Leathermarket Homeowners Subcommitee
      • Community Participation Sub Committee Meeting Notes 15.07.2021
  • Publications
    • Leathermarket JMB Audited Accounts 2020/21
    • 2019/2020 Annual Report
    • JMB Final Account March 2020
    • JMB Management Agreement
    • Constitution of Leathermarket JMB
    • JMB Business Plan
    • JMB Complaints Policy
    • Privacy Policy
    • Leathermarket JMB Equalities Policy
    • Newsletters
      • Lawson Estate Newsletter
    • Worrying about money leaflet
Leathermarket JMB