The JMB Estate Cleaning Standard

The JMB has a Cleaning Standard which sets out the minimum level of cleaning that every resident should expect for their home and estate. Our usual hours of service are 8am to 4pm Monday to Friday with a rapid responsive service on Saturday and Sunday operating between the same hours. Reports of spillage and other hazards received close to the end of, or after the working day, will be dealt with on the following day.

Daily tasks (Monday to Friday)

• Check all communal areas for blocked chutes, graffiti, hazards or spillages
• Spot clean all communal areas, dealing with any spillages
• Wash lift floors and ground floor lobbies
• Litter pick external communal areas and remove dog fouling from hard areas
• Tidy up refuse chambers and bin areas and rotate bins
• Empty litter and dog waste bins
• Remove litter from grass area and flower beds

Responsive work (when we notice it or you tell us)

• Remove, clean and disinfect any bodily fluids within 3 working hours on a working day and 5 hours during the weekends
• Remove broken glass or other hazardous material within 3 working hours and 5 hours at the weekend
• Remove offensive graffiti within 24 working hours
• Remove other graffiti within 5 days
• Remove bulk items and fly-tipping on Mondays, Wednesdays and Fridays
• Clear blocked chutes and arrange clearance within 24 working hours on a working day (this may take longer on occasions when a specialist contractor is required)

Weekly tasks

• Wash staircases, railings, ledges, wall tiles, bin chambers and main entrance doors and remove cobwebs from these areas
• lean hard surfaces. Clear drain gullies of debris on external areas

Tasks carried out every 6 months

• Wash notice-boards and communal glazing where accessible
• Polish door handles and other ironmongery on communal doors
• Clean accessible light fittings

Other works

• Leaf clearance in the autumn
• Apply salt / grit in icy weather and remove snow and ice where hazardous
• Weeds on hard surfaces are sprayed and removed at least twice a year

The rapid responsive service will deal with bodily fluids and broken glass in communal areas on Saturday and Sundays and can be accessed by phoning 020 7450 8000. If you wish to provide the JMB with feedback on the cleaning service or report any cleaning issue affecting your estate please contact us on 0201 450 8000.

Resident Estate Cleaning Promise

In conjunction with the JMB Estate Cleaning Standard there is an expectation for residents – whether you are a tenant or a leaseholder or a sub-tenant – to behave responsibly and adhere to a few important housekeeping rules. Following these rules and making sure your family and visitors follow them too will increase the quality of life on our estates and improve the environment for you and your neighbours. A breach of the rules will be treated as an act of antisocial behaviour and will be dealt with accordingly.