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JMB Repair changes

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    JMB Repair changes

    By Naz Hussain | General | Comments are Closed | 15 August, 2021 | 0

    JMB Repair service

    I am writing to sincerely apologise for any problems you may have experienced with our repairs service during the pandemic. Like many other social housing managers we faced challenges in maintaining a repairs service throughout lockdown whilst ensuring the safety of residents and employees. However, we acknowledge that an already challenging situation was made worse by the fact that our new repairs contractor SC Duncan was simply not delivering the quality of service we expect.
    We would like to reassure you that we have now terminated the contract with SC Duncan and we look forward to delivering a much better repairs service. Our in-house repair team will now be working with a new team of more reliable contractors to provide the following services:

    BAS Group -out of office emergency repairs
    Grouts electrics – electrical repairs
    B&G windows UPVC window repairs
    Bridgewater Roofing -roofing and high level repairs
    Drainclear blocked drains
    Saltash and GAMGB medical adaptations, asbestos removal, damp roofing work and empty properties.

    Our priority has been to get in good contractors at competitive rates. As soon as is practicable our intention is to undertake another competitive tendering exercise to ensure that we are getting the best mix of quality and price that we can achieve.

    We are proud to continue working with our long-standing contractors who maintained an unwavering level of service during the pandemic:

    Liftec for lifts, Silk & Mackman for entry entry phones and OCO for heating.

    Reporting repairs
    You can report a repair for your home in a number of different way

    • email residentservices@leathermarketjmb.org.uk
    • phone 020 7450 800
    • pop into the JMB office at 26 Leathermarket Street

    If your repair is urgent you can also contact your Resident Services Officer.
    Once your repair has been logged either our in-house team one of the contractors listed above will contact you directly to arrange a date and time to carry out the work.

    Please make sure you are at home for the repairs appointment.

    If you are waiting for repair work in your home and would like to know the progress of your repair request please contact us for an update. We are here to help.

    For more details about the repairs service, the agreed timescales for various works and to find out which repairs are your responsibility simply ask at the JMB office or check out our website www.leathermarketjmb.org.uk

     

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    Naz Hussain

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    • Contacting Leathermarket JMB May 16, 2022
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    Leathermarket JMB

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    • April Sub-Group Meeting Dates 2022
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    • About Us
      • Contact JMB
      • Community Notice Board
        • Kipling TRA May Meeting
        • Bogus callers
        • Energy Advice for Over 50’s
        • Continuation Ballot Results
        • Events
          • Leathermarket Seniors Project
        • Southwark Cash First
        • JMB Directors
        • Covid-19 Information
          • Covid-19 – Leathermarket JMB Update
          • Repairs & Cleaning on JMB Estates
          • How to make Rent & Service Charges Payments
          • Information for Those Facing Financial Hardship
          • Volunteer Opportunities
          • Useful Information
          • Changes to parking restrictions on JMB estates during Covid-19 Lockdown
        • JMB Staff Structure
          • JMB Staff Structure
          • Resident Services Team
          • Property Services Team
      • JMB news
      • Our homes
      • Live on a JMB Estate
    • Residents
      • Apply for parking permit
      • Your Resident Services Officer
      • Safety rules and emergency
      • Paying your rent
      • DIY in your home
      • Contents insurance
      • My estate
    • Repairs & Major Works
      • Symington House – Lift Renewal – “Resident Consultation” Update
      • Simla House – Lift Renewal – “Resident Consultation” Update
      • Symington House Tender Pack
      • Simla & Burwash Door Entry System
      • Whites Grounds – Roof Repairs & External Decorations 2021
        • Whites Grounds Major Works – Block Completion Inspection
        • Contractor Introduction – Durkan
        • White Grounds Estate Post Contract Meeting on 22nd & 27th July
      • Repairs to your home
      • JMB Repair changes
      • Book Repairs
    • Home ownership
      • Make a payment
      • Major Works Payment Plan
        • Major works payment options
        • Major works payment explained
      • Leasehold publications and minutes
      • Service Charge Complaint process
      • Homeowner Gas Servicing
    • Get involved
      • Leathermarket JMB AGM 2021
        • Motion to Leathermarket JMB AGM on 3 November 2021
        • Leathermarket JMB Audited Accounts 2020/21
        • AGM 2020 Minutes
        • AGM 2021 presentation
      • Have your say/ Get involved
        • Estate Inspections
      • Job Vacancies
        • Job Vacancy – Responsive Repair Manager
        • Job Vacancy: Repairs Admin Assistant
      • Leathermarket JMB Membership Form
      • Sub Group Meetings
        • Sub Group Meetings 2022
        • Leathermarket Homeowners Subcommitee
        • Community Participation Sub Committee Meeting Notes 15.07.2021
    • Publications
      • Leathermarket JMB Audited Accounts 2020/21
      • 2019/2020 Annual Report
      • JMB Final Account March 2020
      • JMB Management Agreement
      • Constitution of Leathermarket JMB
      • JMB Business Plan
      • JMB Complaints Policy
      • Privacy Policy
      • Leathermarket JMB Equalities Policy
      • Newsletters
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