Water Rates payments
The direct payment of water rates by secure tenants starts on 2 April 2017.
The JMB organised a well attend meeting to explain the implications. The critical information is:
- Everyone will automatically be registered to pay by Paypoint, but this is the most expensive option. So tenants should contact Thames Water on 0800 980 8800 to discuss payment options
- Tenants will get another letter from Thames Water between the 4th and 8th April
- Tenants on benefits or have a household income of less than £16,000, can register for WaterSure reduced rate tariff
- Tenants who are single occupants and low water users should request a Single Occupancy tariff
- Nobody will have their water cut off, but legal action will be taken. The big message is that if tenants are having problems paying they should contact the helpline
- The JMB should register its properties and vulnerable residents for the Thames Water information service in the event of service breakdowns
Water Rates refunds
All former tenants who registered before mid-January 2017 have been paid. We are waiting for Southwark to process the next tranche of payments. Former tenants who have not already applied for a refund should contact the JMB
