Anti-Social Behaviour (ASB) is taken seriously by the JMB, and can range from issues that may be perceived as minor to some and major to others. ASB is anything that causes alarm or distress to our residents.
We work in partnership the Southwark Anti-Social Behaviour Unit (SASBU), and the Police to deal with ASB. Below are extracts from three cases of ASB:
A resident made a report to the JMB about their neighbour living above. The neighbour had laminate flooring throughout the property. This neighbour would often come home late at night play loud music and make considerable noise that caused distress to the resident below. The resident causing the noise was confronted by his neighbour, but the disturbance still continued.
The JMB were informed about the situation and the offending resident was reminded about the terms and conditions of their tenancy agreement in regards to nuisance and ASB. This was put in writing. No further complaints have been received, however the JMB will write to the complainant to confirm whether the situation has improved. If the situation has not improved we will interview the perpetrator, and issue the complainant with a diary to report any further disturbances. If the situation is still not rectified we will refer the case to SASBU.
We received a number of complaints regarding a dog constantly barking on one of our estates. We were able to confirm the property where the dog was left unattended. We wrote to the tenant reminding them that we take this issue seriously, and it can be considered a breach of their tenancy agreement. Unfortunately the tenant ignored our letters and did not respond to our visits or attend appointments.
We eventually made contact with the resident and we realised that they needed assistance with their tenancy and benefit applications. This resident was unable to look after their dog, and the dog was re-homed. We helped the resident with benefit assessment, and they are now no longer a nuisance to the neighbour.
In another case of noise disturbances between neighbours, Resident A complained that Resident B was responsible for late night noise. This involved banging noises and a child screaming.
JMB staff approached Resident B and discovered that they had multiple problems which covered a range of issues. Some of these problems were connected to the allegations that had been made.
The JMB took firm action to moderate the behaviour of Resident B and issued an Anti-Social Behaviour Contract, which threatened termination of the tenancy. We also provided necessary advice and support that Tenant B obviously needed, to enjoy a stable and functional lifestyle.
We eventually engaged with five other agencies to bring about positive intervention in the life of tenant B, who is now much happier. The interventions also consequently helped to abate the issue of the alleged noise nuisance.