Complaints
If things go wrong
We value your feedback, if you received a good service or have ideas about how we can do better please let us know. If something does go wrong report the problem to the office as quickly as possible We can often quickly put right simple mistakes and misunderstandings.
If you are not happy
If we don’t deal with your problem quickly enough or well enough, then take it to your local Tenants and Residents Association (TRA). The TRAs in the Leathermarket JMB area scrutinise the work of the JMB to ensure we are keeping up standards. Speak to someone on your TRA committee to find out the best way to raise your complaint. Remember: TRAs can only follow up problems that have already been reported to the JMB Office
Formal complaints procedure
If this does not get the result you are looking for, you can make a formal complaint to the JMB in writing. Email your complaint to: feedback@leathermarketjmb.org.uk.
Alternatively you can post your complaint to The Manager, Leathermarket JMB, 26 Leathermarket Street, London, SE1 3HN
We will reply to your complaint within 15 working days. If we are unable to give you a full answer at this point we will tell you how much longer we need.
If you make a written complain to the JMB, we will explain to you all the stages of the complaints procedure and where you can go if you are still not happy with the final decision.
Unreasonable complaints
As a resident-managed organisation, the JMB recognises the importance of the involvement of our residents in shaping how we deliver our services. However some people, who may have justified complaints or grievances, may be pursuing them in inappropriate ways. This can place an unreasonable burden on the JMB and affect the services that other people receive.
The JMB policy on Unreasonably persistent complainants and unreasonable complainant behaviour (pdf 93kb) explains how we identify unreasonably persistent complainants and those complaints who behave unresonably towards the JMB and how we handle those cases.