The JMB Cleaning Standard for Residents 2010
The JMB has a Cleaning Standard which sets out the minumum level of cleaning that every resident should expect for their home and estate.
The standard sets out the sort of cleaning that should take place at least every weekday, at least once a week and at least once a month. It also lets you know what you should do if you don't think you are getting a good enough standard of cleaning.
Weekdays
- Lifts mopped
- All estate staircases checked and problems dealt with
- Dog mess and dirty waste removed from paths and walkways
- Bin areas checked
- Emergency situations dealt with (such as flood or ice)
- Play areas checked
Weekends
- A priority cleaning service to clean promptly any nasty or dangerous messes (such as urine or broken glasses). You should ring the JMB on 020 7525 1600 to let us know about problems.
Weekly
- Full sweep of all paths and hard areas
- All stairs and ground floor lobbies full washed
- Full litter pick of grass areas
- Bulk removed three times per week as needed
- Bin areas swept and mopped
At least once a month
- Notice boards cleaned and out-of-date notices removed
- Cobwebs, handrails, ledges and tiles cleaned
- Litter pick of hard-to-reach shrub beds
Monitoring the cleaning service
- Every week Each area will be inspected
- Every month Full estate inspections will be carried out looking at every area in detail
- Every year We will report to you how many inspections were passed satisfactorily and how many passed as good and how many fail.
What to do if you don't get this service
If you feel you are not getting the service you are entitled to, please tell Brenda McAleer the Cleaning Manager by email cleaning@leathermarketjmb.org.uk telephoning on 020 7525 1600 or calling into the Leathermarket JMB office during normal opening hours. If you see a cleaning problem please report it to the JMB office
You can do this by ringing 020 7525 1600 seven days a week. Outside of normal office hours (Monday to Friday 9pm - 5pm) the call will be dealt with at a call centre and the cleaners informed the next day. Hazards will be dealt with within 24 hours of you reporting it.